WellChosen support
How can we help?
Email support@signalbeatsnoise.com with your store's myshopify.com address and a short description of the problem.
How quickly we reply depends on your plan:
- Starter, Growth and Pro: within one working day.
- Free: within three working days.
Our working hours are Monday to Friday, 9am to 5pm UK time. Most questions are answered below.
Frequently asked questions
Is it right for my store?
WellChosen suits stores with a few hundred products or more, across a range of interests. If your shoppers can see everything you sell on one page, you don’t need it.
How do I add WellChosen to my store?
Open WellChosen from your Shopify admin and click Add block to home page. Your theme editor opens with WellChosen added to a new Apps section: move it where you want it and click Save. To use it on another page, open that page in the theme editor, choose Add block, then Apps, then WellChosen.
For a "Gift ideas" button on every page instead, click Turn on launcher, check that WellChosen launcher is switched on under App embeds, and click Save. You can use the block, the launcher, or both.
Why isn't a product showing in the results?
WellChosen only suggests products that are active, in stock and published to your Online Store. Changes you make in Shopify are picked up automatically, usually within a minute. If a product still doesn't appear, open WellChosen and click Sync again, then email us if it's still missing.
What counts as a smart search?
A descriptive request, such as "a gift for a dad who's into cycling", that returns results. Short searches, product codes, a repeat of the same search within 12 hours, and searches that fail aren't counted. You can see how many you've used in the last 30 days on the WellChosen page in your Shopify admin.
What happens when I reach my plan's limit?
On the Free plan, once you've used 100 smart searches in the last 30 days, shoppers still get results, matched by keyword instead of by meaning, until older searches roll off. Choose a paid plan to switch smart search back on straight away.
On Starter, Growth and Pro, smart search never stops. Searches over your plan's allowance are charged at the per-search rate shown on the plan page, on your normal Shopify bill.
Is there a free trial?
Yes. Starter, Growth and Pro each come with a 7-day free trial at that plan's full allowance, so you can see how much your shoppers use it before you pay anything. The Free plan has no time limit.
How do I change or cancel my plan?
Open WellChosen from your Shopify admin and click Change plan (or Choose a plan on Free). Plans are billed by Shopify on your store's invoice. Uninstalling WellChosen cancels your plan, and we delete your store's data straight away.
Can I change the wording and colours?
Yes. In your theme editor, select the WellChosen block or launcher to change the headline, the text under it, the search box placeholder, the button label, the accent colour and up to four suggested prompts. Leave the prompts blank and WellChosen suggests them from your catalogue. Fonts follow your theme automatically.
What data does WellChosen collect?
Your product catalogue and the text shoppers type, and nothing that identifies your shoppers. Search text is kept for up to 12 hours. The full details are in our privacy policy.
Wasn't this app called Hinted?
Yes. WellChosen was called Hinted until October 2026. Nothing else has changed: your plan, your settings and your data are exactly as they were.